Answers to frequently asked questions

Many questions about setting options for the dials relate to basic setting options that are to be carried out in the Fitbit app or the Fitbit dashboard and are not a property of the dial - such as the units displayed or the time display. For basic operating and setting options, please see the Fitbit help pages:

https://help.fitbit.com/

Toggle 12 / 24h display

This setting is changed in the Fitbit user profile. A description can be found here:

https://help.fitbit.com/articles/de/Help_article/1176

Switch from kilometers/meters to miles

This setting is changed in the Fitbit user profile. A description can be found here:

https://help.fitbit.com/articles/de/Help_article/1362

The display is unstable, data fields disappear from the display

The displayed data of the clock face can be changed on most clock faces by tapping on the display. You may have accidentally tapped a location that triggers such a switch. Please look at the description of the corresponding clock face. Sometimes you can turn off this switching in the settings of the clock face on the smartphone.

The display is completely white, there is no longer a dial

Most dials have a built-in flashlight that is activated by tapping the top right corner. To prevent the flashlight from being switched on accidentally, a quick double-tap is required. Sometimes you turn on the flashlight accidentally. If this function is not desired, it can be deactivated in the settings on the smartphone. Please have a look at the corresponding description of the clock face.